Brought many cars from hear over many years. Always good service ! And good value
Well to be fair this is a 50/50 situation...Felicity White was amazing!, she bent over backwards to help us and support us every step off the way.Unfortunately the car was delivered with damage. They are in the process of getting the car repaired, but I must say a new car shouldn't have damage atall
HI Caitlin,So the reason for the poor rating is as follows. My car is only 1year and 5months old and already has had a few problems but on this occasion my battery stopped working so every time I wanted to use the car I had to jump start it. Now I was lucky as I have a jump start kit but still I shouldn't have to do this 2-5 five times a day for almost 6 weeks because no battery was in stock. So about 1 month before Christmas my battery went dead Its under warranty as the car is only 1 year and 5 months old I called up to book the car in to get it fixed and found out that I will have to wait until way after Christmas until the 3rd of January at 10:30 for them to do a proper check on the car and to see its just the battery and nothing else was wrong. I was also told that on that day if I bring it in early, as the day is free and not many appointments it would be ready by 2pm in the afternoon. So finally after 1 month of jump starting the car normally at least twice a day, as I needed it for work, I took it to the Perrys Aylesbury fiat garage early for 8:30 instead of 10:30 2 hours early than first booked and I saw the service guy called James who didn't really listen not help or understand what iv been through and instead just tried to print off the paperwork as quick as possible and didn't even look at me when I was trying to explain my problem he just didn't care. He did have a cold at that time but still he didn't try, it was just the way he was, just was not bothered really to help me at all and when I said to him I was told my car would be ready by 2pm he said no it wouldn't be ready until end of day. I said that was not what I was told first hand. Anyway I went away and did come back after 5 hours and luckily the car was ready but I had no call to say it was ready in the car park and it was only luck as I saw the car had been moved I knew they had checked it. So I went inside to find out what the problem was and this time James and a lady I didn't get her name were at the service desk, the lady told me it was the battery that was faulty, as I guessed that was the problem but she then told me they didn't have a new replacement battery in to fix the problem. Now I couldn't believe it, as I knew what was coming next, I would have to wait another couple of weeks to get a simple job fixed. U should always have a battery in stock I couldn't believe it. But the low point was the lady was also not understanding didn't bother to listen and was very sarcastic as I did also have a brake sound problem at the back of the car too which the engineer did check but it wasn't as important to me as getting the battery fixed to get my car back to normal. Both the lady and James were not helpful they didn't smile and they defiantly were not friendly quite the opposite, found them very rude. This is awful service and I am still awaiting my battery to be fixed for this Tuesday booked in for 10:30. I was going to put a one star but the only reason I put a two star was because I felt the engineer's did I good job at getting my car ready for 2pm in the end. But the front of house service desk people forget it the service was one star they didn't give a dam, they didn't care or understand. You should get the same service even if its under warranty as if you are buying something.from John Dexter
I have bought my last 3 cars from here due to their large range (and also cause it's the only SEAT dealer near me). However they are dissorgainsed and always difficult. Especially when it comes to servicing where you can book online for anytime then they ring you and tell you to do some other time. Then for some unknown reason you have to go to the Renault area for servicing any car. This could definitely be better organized.
Tha salesman Aki (I think) was very pleasant and attentive. They didn't have the car we wanted in Aylesbury but could get one in. What more could I ask? L
Perrys Aylesbury Ford is a UK Car Dealer based in Aylesbury, South East England. Perrys Aylesbury Ford is located at 2 Bicester Rd, Aylesbury HP19 8BA, UK.
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